tag:status.tap.bio,2005:/historyTap Bio Status - Incident History2024-03-29T00:55:48-07:00Tap Biotag:status.tap.bio,2005:Incident/179236092023-07-22T10:13:28-07:002023-07-22T10:13:28-07:00Instagram API Access<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>10:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>08:46</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.tap.bio,2005:Incident/92410042022-02-04T15:22:16-08:002022-02-04T15:22:16-08:00Background Images are Currently Not Loading<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>15:22</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>15:07</var> PST</small><br><strong>Identified</strong> - This looks to be an issue with our image provider; we are currently working with them.</p>tag:status.tap.bio,2005:Incident/79025202021-09-02T12:08:31-07:002021-09-02T12:08:32-07:00Re-connecting Instagram is Not Working Properly<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>12:08</var> PDT</small><br><strong>Resolved</strong> - We deployed a fix that can solve Instagrams issue.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>10:06</var> PDT</small><br><strong>Identified</strong> - The issue has been identified on Instagrams API. We are monitoring for a fix.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>07:47</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tap.bio,2005:Incident/65088072021-03-12T09:45:44-08:002021-03-12T09:45:45-08:00Tap Bio API<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:45</var> PST</small><br><strong>Resolved</strong> - All should be fixed now.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:29</var> PST</small><br><strong>Identified</strong> - We have an issue with the Instagram API. We are working to resolve. This is only affecting Instagram Links cards.</p>tag:status.tap.bio,2005:Incident/52188692020-09-30T14:40:14-07:002020-09-30T14:40:15-07:00IG Links Card: Photos not loading<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>14:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Monitoring</strong> - Instagram has pushed a fix. We will monitor ton confirm working.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>07:53</var> PDT</small><br><strong>Identified</strong> - It looks like this is related to Instagram having issues on their servers: https://developers.facebook.com/status/issues/370520597643291/</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>07:39</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tap.bio,2005:Incident/50757142020-09-12T08:13:28-07:002020-09-12T08:13:29-07:00App Pages Not Loading<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:12</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tap.bio,2005:Incident/38642942020-04-10T14:55:26-07:002020-04-10T14:55:26-07:00Image Backgrounds not Loading<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>11:45</var> PDT</small><br><strong>Monitoring</strong> - Our image service provider is having issues and it is affecting our loading of background images. Direct status here: https://status.imgix.com</p>tag:status.tap.bio,2005:Incident/23575752019-04-29T10:25:58-07:002019-04-29T10:26:00-07:00Follower View and Dashboard are Temporarily Down<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>10:25</var> PDT</small><br><strong>Resolved</strong> - We apologize. We were too excited to release a certain feature and it looks like it didn’t behave. Your Bios should all be back up and running.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>10:08</var> PDT</small><br><strong>Identified</strong> - We are currently updating features that brought down your Follower View and Dashboard.</p>tag:status.tap.bio,2005:Incident/22584422019-03-13T11:13:54-07:002019-03-13T11:13:55-07:00Instagram is Down<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>11:13</var> PDT</small><br><strong>Resolved</strong> - From our end, it looks like Instagram solved the issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:37</var> PDT</small><br><strong>Monitoring</strong> - We are closely monitoring Instagrams issue.</p>tag:status.tap.bio,2005:Incident/21758752019-01-28T16:45:21-08:002019-01-28T16:45:22-08:00Instagram is Down<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>16:45</var> PST</small><br><strong>Resolved</strong> - It looks like all is resolved on the IG side.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>16:41</var> PST</small><br><strong>Monitoring</strong> - Instagram's API and much of their infrastructure is down; most endpoints are turning a 5xx server error as of 4:21pm PST. We do cache results from Instagram, but only for a short period of time.</p>tag:status.tap.bio,2005:Incident/21187202018-12-28T04:00:29-08:002018-12-28T04:00:30-08:00Super Secret Performance Maintenance<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>04:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>10:36</var> PST</small><br><strong>Scheduled</strong> - We will be working on re-tooling at this time and will let you in on our secret soon . . .</p>tag:status.tap.bio,2005:Incident/20973032018-12-13T13:09:50-08:002018-12-13T13:09:51-08:00Adding / Fixing Instagram Links Card Currently Broken<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:09</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:08</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:33</var> PST</small><br><strong>Investigating</strong> - We are investigating and issue where users are not able to add a new Instagram Links card or fix a current one. All other accounts that have an Instagram Links card already should be working properly.</p>tag:status.tap.bio,2005:Incident/19772492018-10-17T17:09:34-07:002018-10-17T17:09:34-07:00IG Links Photos Not Clickable<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>17:09</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>17:09</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>16:57</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>16:46</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>16:43</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where the photos on an Instagram Links card are not clickable.</p>tag:status.tap.bio,2005:Incident/19446242018-10-02T09:30:06-07:002018-10-02T09:30:07-07:00Tap Bio Slow to Load<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> PDT</small><br><strong>Resolved</strong> - API is back to normal</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing slow connection times on Tap Bio.</p>tag:status.tap.bio,2005:Incident/19207552018-09-20T11:31:49-07:002018-09-20T11:31:50-07:00Background Images May Not Display Properly<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:31</var> PDT</small><br><strong>Resolved</strong> - Fix is implemented and it appears that all is functioning normally.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:03</var> PDT</small><br><strong>Monitoring</strong> - Our image provider is having issues with rendering certain background images. This may result in the background of your cards not displaying properly. We are monitoring their process as of now which states they have a fix imminent. https://status.imgix.com/incidents/180qs68vz8cj</p>tag:status.tap.bio,2005:Incident/19032202018-09-11T19:57:56-07:002018-09-11T19:57:56-07:00Edit Links on the IG Links Card is Down<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:52</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:11</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:02</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tap.bio,2005:Incident/18860422018-08-30T20:47:49-07:002018-09-06T10:18:13-07:00Authentication failure with Instagram API<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>20:47</var> PDT</small><br><strong>Resolved</strong> - All appears to be functioning normally.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>17:37</var> PDT</small><br><strong>Investigating</strong> - Instagram is currently experiencing an outage with their authentication API. We are monitoring, and will update you when we know something. This would affect your ability to add an Instagram card.</p>tag:status.tap.bio,2005:Incident/18118662018-07-13T12:14:56-07:002018-09-06T10:18:13-07:00Instagram API Down<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:14</var> PDT</small><br><strong>Resolved</strong> - Instagram resolved the issue.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:59</var> PDT</small><br><strong>Identified</strong> - Instagram is down. Returning a 500 error across the board. We will update once we see they are back up running.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:57</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tap.bio,2005:Incident/17688032018-06-13T18:41:11-07:002018-09-06T10:18:13-07:00Tap Bio Landing Page Effected in IG Webview<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:38</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:16</var> PDT</small><br><strong>Update</strong> - We have identified the issue and are going to update the application within the next few mins.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>Identified</strong> - We've identified an issue where Instagram is caching an old version of our application for some users. This results in a Tap Bio that does not have any cards. We are working on a fix as we speak.</p>tag:status.tap.bio,2005:Incident/17682682018-06-13T11:36:11-07:002018-09-06T10:18:13-07:00Instagram's API is Not Behaving<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>11:36</var> PDT</small><br><strong>Resolved</strong> - All appears to be back to normal, although we will continue monitoring this in case of regression.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>09:35</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>09:25</var> PDT</small><br><strong>Monitoring</strong> - We are noticing issues with Instagram's authentication flow and their API. It is causing intermittent outages for our Instagram Links card and is blocking the ability for people to create a new IG Links Card. We will update once we understand the issue.</p>tag:status.tap.bio,2005:Incident/17611882018-06-07T14:08:19-07:002018-09-06T10:18:13-07:00Instagram Re-directs back to instagram.com<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>14:08</var> PDT</small><br><strong>Resolved</strong> - Instagram resolved the situation and all should be functioning now.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>13:35</var> PDT</small><br><strong>Monitoring</strong> - Instagram has responded and the team is "on it as we speak" and it should be fixed shortly.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>12:24</var> PDT</small><br><strong>Update</strong> - We continue to be monitoring this situation. In the meantime, please submit a bug report to Instagram to fast track a fix: <br /><br />1. Go to your profile<br />2. Tap the cog (iPhone) or (Android) in the top right<br />3. Scroll down and tap Report a Problem, then follow the on-screen instructions<br /><br />Full instructions here: https://help.instagram.com/381579045265733?helpref=page_content</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:37</var> PDT</small><br><strong>Investigating</strong> - All Instagram profile URLs are re-directing back to instagram.com as opposed to the actual address. We are actively working with Instagram to resolve.</p>